SHIPPING POLICY

Last Updated: August 25, 2026

Thank you for shopping with The Winding Roots! Because many of our products are customized, personalized, engraved, printed, or made to order, please allow time for both production and shipping when placing your order.

PRODUCTION & PROCESSING TIMES

Most products from The Winding Roots are made or personalized specifically for each customer. Production time varies depending on the product, order quantity, customization requirements, current workload, and availability of materials.

Any turnaround or completion date provided on a product listing, quote, invoice, or order confirmation is an estimated production timeframe unless expressly stated otherwise in writing.

Production time and shipping/transit time are separate. Selecting an expedited shipping method does not expedite production unless rush production has been separately arranged and confirmed by The Winding Roots.

CUSTOM ORDERS & PROOF APPROVALS

Some custom orders require customer approval of a digital proof before production begins.

If a proof is required, the production timeframe may not begin until the customer has approved the proof and provided all information necessary to complete the order.

Delays in responding to proof requests, providing artwork, confirming personalization, or supplying other requested information may delay the completion and shipment of an order.

SHIPPING

Orders requiring shipment will be sent using the shipping method selected at checkout or otherwise agreed upon for the order.

Shipping and delivery estimates provided by The Winding Roots or a shipping carrier are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Once an order has been transferred to the shipping carrier, transit times may be affected by weather, carrier delays, holidays, service interruptions, or other circumstances outside the reasonable control of The Winding Roots.

TRACKING INFORMATION

When tracking is available, tracking information will generally be provided using the email address or contact information associated with the order.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at the time an order is placed.

Please contact The Winding Roots as soon as possible if you discover an error in your shipping information. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order has entered the shipping process.

If an order is returned to The Winding Roots because of an incorrect or incomplete address provided by the customer, the customer may be responsible for additional shipping charges required to resend the order.

LOST, DELAYED OR DAMAGED PACKAGES

If your tracking information indicates that your package is delayed, lost, or delivered but you have not received it, please contact us so we can assist you in determining the appropriate next steps with the shipping carrier.

If your package arrives visibly damaged, please retain the product and all original packaging and contact us as soon as possible. Photographs of the package, shipping label, packaging materials, and damaged product may be required so that we can assist with a carrier claim or determine an appropriate resolution.

Please do not discard damaged products or packaging until we have advised you that they are no longer needed.

LOCAL PICKUP

When local pickup is offered, customers will be notified when their order is ready.

Please wait until you receive confirmation that your order is ready before attempting to pick it up. Production estimates do not necessarily indicate that an order is ready for pickup.

Pickup instructions will be provided when applicable.

BULK, BUSINESS, SCHOOL, TEAM & ORGANIZATION ORDERS

Large custom orders may require additional production time. Estimated completion, shipping, delivery, or pickup dates for these orders will be communicated as part of the quote or ordering process whenever possible.

Orders involving specially sourced merchandise are also subject to supplier inventory and shipping availability.

If products or materials are delayed or unavailable from a supplier, we will make reasonable efforts to notify the customer and discuss available alternatives when necessary.

RUSH ORDERS

Rush production may be available for certain products and orders at the discretion of The Winding Roots and may require an additional fee.

Purchasing expedited shipping does not automatically constitute a rush order or guarantee expedited production.

If you have a firm event date or deadline, please contact us before placing your order so we can determine whether the requested timeframe can reasonably be accommodated.

ORDER DEADLINES & EVENTS

Customers ordering products for birthdays, holidays, weddings, tournaments, school events, corporate events, team events, or other date-specific occasions are encouraged to order as early as possible.

While we make every reasonable effort to meet agreed-upon timelines, The Winding Roots cannot guarantee arrival by a particular event date unless that deadline has been specifically accepted by us in writing.

INTERNATIONAL SHIPPING

International shipping may be available for certain products or destinations when offered at checkout or arranged directly with The Winding Roots.

International customers are responsible for any applicable customs duties, import taxes, brokerage charges, or other fees imposed by the destination country unless otherwise stated.

Customs processing and international carrier delays are outside the control of The Winding Roots.

CONTACT US

Questions regarding shipping, pickup, or an existing order may be directed to:

The Winding Roots LLC
Email: info@thewindingroots.com

Please include your order number, if available, so we can assist you as quickly as possible.